Terms of Service

Welcome to Kelruneb™. These Terms of Use and Purchase explain the rules that apply when you visit our website, create an account, place an order, or use any products, content, tools, or services made available through our online store.

The website and related services are operated by Quanzhou Zhouyue Ecommerce Co., Ltd., referred to in these Terms as “Kelruneb™,” “we,” “us,” or “our.”

By accessing or using our website, you agree to these Terms and our Privacy Policy. Please stop using the website if you do not agree with them.

1. Eligibility and Website Access

You may use our website only for lawful personal shopping purposes.

By using the website, you confirm that:

  • You are legally permitted to enter into a purchase agreement in your location

  • The information you provide is accurate and current

  • You will not use the website for fraudulent or unlawful activity

  • You will comply with these Terms and applicable laws

If you allow another person to use your device or account, you are responsible for activity conducted through that access.

2. Customer Accounts

Certain website features may require an account.

You are responsible for:

  • Keeping your login credentials confidential

  • Providing accurate contact and account information

  • Updating your information when it changes

  • Notifying us if you suspect unauthorized account activity

Accounts may not be sold, transferred, or used to impersonate another person.

We may restrict or close an account when we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Product Information

Kelruneb™ works to present product descriptions, measurements, materials, colors, photographs, and availability as accurately as reasonably possible.

However:

  • Colors may appear differently depending on screen settings and lighting

  • Measurements may have minor production-related variations

  • Packaging or product details may be updated

  • Display accessories shown in photographs may not be included unless stated

  • Product availability may change without prior notice

Please review the complete product page before purchasing.

4. Availability and Product Changes

Products may be updated, limited, replaced, or discontinued based on availability, supplier changes, quality considerations, or operational needs.

We may:

  • Limit the quantity available to one customer or household

  • Refuse orders that appear intended for unauthorized resale

  • Correct inaccurate product information

  • Remove unavailable products

  • Introduce new colors, sizes, materials, or designs

These changes will not affect an order that has already been accepted unless we contact you and provide an appropriate resolution.

5. Placing an Order

Submitting an order is a request to purchase the selected products.

An automated order-receipt email confirms that we received your request, but it does not necessarily mean that the order has been accepted.

An order is generally accepted after:

  • Payment has been successfully authorized

  • Product availability has been confirmed

  • Shipping and billing information has been reviewed

  • An order confirmation or shipping confirmation has been issued

We may decline or cancel an order when reasonably necessary, including cases involving unavailable inventory, payment failure, suspected fraud, pricing errors, shipping restrictions, or inaccurate customer information.

If payment has already been collected for a canceled order, the applicable amount will be returned to the original payment method.

6. Order Review, Changes, and Cancellations

Please check product selections, quantities, addresses, and contact details before completing checkout.

To request a change or cancellation, email service@kelruneb.com within 12 hours of purchase.

We will make a reasonable effort to assist, but a request cannot be guaranteed after the order has entered processing, packing, or shipment.

7. Prices, Taxes, and Additional Charges

Unless otherwise stated, prices are displayed in United States Dollars (USD).

Prices and promotions may change before an order is submitted. A later price change does not normally alter the price of an already accepted order.

The total amount shown during checkout may include:

  • Product price

  • Shipping charges

  • Applicable sales taxes

  • Discounts or promotional adjustments

International orders may also be subject to customs duties, import taxes, or local handling fees charged by the destination country. Unless expressly stated otherwise, these charges are the recipient’s responsibility.

8. Payments

Available payment methods will be displayed during checkout.

Payments are handled by authorized third-party payment providers. Kelruneb™ does not store complete credit or debit card numbers.

You confirm that:

  • You are authorized to use the selected payment method

  • The billing information provided is accurate

  • Sufficient funds or credit are available

  • You will not initiate a dishonest or fraudulent payment dispute

A bank or payment provider may decline or delay authorization according to its own security procedures.

9. Promotions and Discount Codes

Promotions may be subject to separate conditions, including eligibility, expiration dates, product exclusions, quantity limits, and minimum purchase requirements.

Unless expressly stated otherwise:

  • Discount codes cannot be combined

  • Codes have no cash value

  • Promotions cannot be applied after an order is completed

  • A promotion may end when inventory is exhausted

  • Misused or duplicated codes may be canceled

We may correct or withdraw a promotion that contains an obvious technical, pricing, or publication error.

10. Shipping and Delivery

Orders are processed and delivered according to our Shipping and Delivery Policy.

Delivery dates are estimates and may be affected by:

  • Carrier interruptions

  • Severe weather

  • Customs inspections

  • Incorrect address information

  • Public holidays

  • Events outside our reasonable control

Responsibility for loss or damage during delivery will be handled in accordance with applicable law, carrier procedures, and our published shipping policy.

Please contact us promptly if tracking indicates a delivery problem.

11. Returns, Refunds, and Product Concerns

Eligible returns, refunds, replacements, and exchanges are handled according to our Return and Refund Policy.

Customers should inspect products shortly after delivery and contact us promptly regarding an item that is damaged, defective, incomplete, or different from the item ordered.

We may request photographs, packaging information, the shipping label, and other reasonable evidence needed to review the concern.

Nothing in these Terms is intended to remove consumer rights that cannot legally be excluded or limited.

12. Acceptable Website Use

You agree not to:

  • Use the website for illegal or fraudulent activity

  • Attempt to gain unauthorized access to an account or system

  • Introduce viruses, malicious code, or disruptive technology

  • Interfere with website security or normal operation

  • Collect personal information without authorization

  • Send spam or unsolicited commercial communications

  • Scrape, copy, or extract website content through automated means without permission

  • Misrepresent your identity or relationship with another person

  • Place orders using stolen payment information

  • Infringe intellectual-property or privacy rights

  • Use the website to distribute harmful, deceptive, or abusive material

We may restrict access when reasonably necessary to protect customers, our business, or website security.

13. Intellectual Property

The Kelruneb™ name, logo, product presentation, website layout, graphics, photographs, videos, written content, and design elements are owned by or licensed to Quanzhou Zhouyue Ecommerce Co., Ltd.

You may view and use website content for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

  • Reproduce or republish website content

  • Use our logo or branding

  • Modify or sell our images or written materials

  • Create confusingly similar commercial content

  • Use website materials for unauthorized advertising

  • Remove copyright, trademark, or ownership notices

No ownership rights are transferred by your use of the website.

14. Reviews, Feedback, and Submitted Content

You may choose to submit reviews, photographs, suggestions, or other feedback.

By submitting content, you confirm that:

  • You created it or have permission to share it

  • It is accurate to the best of your knowledge

  • It does not violate another person’s rights

  • It does not contain unlawful, threatening, or malicious material

  • It is not submitted in exchange for an undisclosed incentive

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use submitted content for operating and promoting our store, subject to applicable law and our Privacy Policy.

We may remove content that violates these Terms or is unrelated, deceptive, abusive, or unlawful.

15. Third-Party Services and Links

Our website may connect to services operated by payment providers, shipping carriers, analytics platforms, social networks, or other third parties.

Third-party services operate under their own terms and privacy practices. Kelruneb™ does not control their independent websites or systems and is not responsible for content or services outside our control.

A third-party link does not necessarily represent an endorsement.

16. Website Accuracy and Technical Issues

We make reasonable efforts to keep website information current, but typographical, technical, pricing, or inventory errors may occasionally occur.

We may correct an error, update information, or cancel an affected order. When an accepted order is materially affected, we will contact the customer and provide an appropriate option, which may include confirmation of the corrected information or a refund.

17. Service Availability

We aim to keep the website accessible and functional, but uninterrupted operation cannot be guaranteed.

Access may be temporarily limited because of:

  • Maintenance

  • Security updates

  • Technical failures

  • Hosting or network interruptions

  • Events outside our reasonable control

We may update, suspend, or discontinue website features when reasonably necessary.

18. Product Warranties and Legal Rights

Products are provided subject to their stated descriptions, any applicable written warranty, our published store policies, and consumer protections required by law.

To the fullest extent legally permitted, we do not make additional warranties beyond those expressly provided.

However, these Terms do not exclude or restrict implied warranties, statutory guarantees, or other consumer rights that cannot legally be waived.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Kelruneb™ and Quanzhou Zhouyue Ecommerce Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use or a product purchase.

Where liability cannot legally be excluded, our responsibility will be limited only to the extent permitted by law.

These limitations do not apply where liability cannot legally be limited, including certain cases involving fraud, intentional misconduct, personal injury, or mandatory consumer protections.

20. Customer Responsibility and Indemnification

Where permitted by law, you agree to be responsible for losses or claims resulting from:

  • Your unlawful use of the website

  • Your material violation of these Terms

  • Your infringement of another person’s rights

  • Fraudulent activity conducted through your account

This provision does not require a consumer to compensate us for losses caused by our own unlawful conduct, negligence, or breach of duty.

21. Suspension and Termination

We may suspend or terminate access when we reasonably believe that a customer has:

  • Violated these Terms

  • Used the website unlawfully

  • Threatened website security

  • Engaged in fraud or abusive behavior

  • Misused promotions or payment systems

Termination does not affect rights, payment obligations, or claims that arose before access ended.

22. Governing Law and Consumer Protections

These Terms are governed by the laws applicable to the jurisdiction in which Quanzhou Zhouyue Ecommerce Co., Ltd. is legally established, without regard to conflict-of-law principles.

However, consumers may continue to benefit from mandatory protections available under the laws of their usual place of residence when those protections legally apply.

Nothing in this section is intended to prevent a consumer from using a court, regulator, or dispute-resolution process that cannot legally be excluded.

23. Changes to These Terms

We may update these Terms to reflect changes in our products, website functions, business operations, or legal obligations.

The latest version will be posted on this page with an updated revision date.

Changes will apply from the date they are published unless another date is stated. Material changes will not retroactively alter an already accepted order unless required by law or agreed with the customer.

24. Severability and Waiver

If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

A delay in enforcing a provision does not mean that we permanently waive the right to enforce it.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, and Payment Information page, form the agreement governing your use of the website and purchases from Kelruneb™.